General Terms and Conditions

General Terms and Conditions of Business of Wipfelglück Baumhaushotel OHG

The GTC is an integral part of the contractual relationship between the guest and the accompanying Wipfelglück Baumhaushotel OHG. A booking confirms the recognition of the present GTC.

Service description & prices
The currently valid overnight rates of the Wipfelglück Baumhaushotel can be viewed from the websites and the information brochure and can be requested by telephone. The accommodation price refers to the use of the tree houses, the designated parking spaces and the available public areas. The breakfast is selected per guest, on the invoice separately calculated and listed.

Arrival Departure
The Wipfelglück tree houses can be purchased from 3 pm on the day of arrival. On the day of departure, the tree houses must be vacated by 11 am at the latest. Different arrival and departure times can be agreed in the individual case by telephone or be discussed with the local staff. Further details can be found on the leaflet for arrival at the respective location.

Booking & Payment
Booking requests can be communicated by post, by email, by fax, or by telephone. A tree house must be occupied by at least one adult. After checking the availability on the desired date, a confirmation of booking is made, the creation of which corresponds to the booking acceptance and results in the conclusion of an accommodation contract. At the same time, our guest accepts the terms and conditions of Wipfelglück Baumhaushotel OHG. An invoice for the total amount of the booking will be made and sent a few days after the stay. The invoice amount has to be transferred within 14 days after receipt of invoice. Vouchers are shipped together with an invoice and are valid after complete payment, indicating the voucher number. All payments must be transferred to the account of Wipfelglück Baumhaushotel OHG at Sparkasse Miltenberg-Obernburg IBAN DE 18 7965 0000 0501 2938 98 BIC BYLADEM1MIL.

Important regulations
In the case of an official storm warning before a heavy storm, it is caused that the tree houses are evacuated. We will try to inform our guests as soon as we receive such a message. Depending on the weather conditions, the guests of the Wipfelglück Baumhaushotel will be accommodated in another hostel or a free transfer to a new date will be offered. In the case of non-compliance with our instructions, the use of the tree houses during heavy storms is at your own risk.

Transfer & Cancellation
A rebooking request is to be reported by the guest as soon as possible by phone or in writing at the latest 21 days before the originally booked appointment with us. Cancellation remains free of charge if it is received by us at the latest 21 days before the planned arrival in writing (by email, by fax, or by post). For cancellations within 21 days prior to arrival, we charge 80% of the room rate. If the house is rented in the meantime, there are no cancellation fees. In case of no-show of the guests, the accommodation costs, as well as the meals will be charged to 100%, or withheld.
We recommend you to take out a travel cancellation insurance.

As a guest of the Wipfelglück Baumhaushotel there is the obligation to treat the facility and the entire estate recklessly and carefully. This applies to the tree houses themselves, for the interior furnishings and equipment, but also for the surrounding forest, where various animals and plants are housed. More details are given in the tree house arrangement in each tree house. Wipfelglück Baumhaushotel OHG is neither liable for personal injury, nor for the property of the guests or accidents. There are special dangers associated with staying in the forest. These include, for example, astusion or smoothness due to moist foliage. Guests of the Baumhaushotels are encouraged to behave accordingly. Parents are responsible for their children. Unreasonable contamination of our facilities and tree houses, which can not be remedied within the normal scope of cleaning, will be billed after professional cleaning.

Data protection
The Wipfelglück Baumhaushotels OHG takes the protection of provided by the host in the context of the contractual relationship personal information very seriously and ensures a responsible and the provisions of the Bundesdatenschutzgesetzes (BDSG) corresponding handling hereby. The personal data are collected, in particular electronically, processed and used, according to the applicable data protection regulations for the purpose of carrying out the contractual relationship and for the protection of legitimate own business interests. The collected personal data are only transmitted to third parties to the extent that this is necessary or necessary for the execution of the contract, for billing purposes or due to legal requirements. If the guest has consented to the processing or use of his personal data for purposes of advertising, he may revoke this consent at any time with effect for the future against Wipfelglück Baumhaushotel OHG.

Final provisions
The court of jurisdiction for all disputes arising from contractual relations between the guest and the Wipfelglück Baumhaushotel OHG is, according to the place of business of Wipfelglück Baumhaushotel OHG, the Obernburg District Court.

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