german
english
Menu

General Terms and Conditions

General Terms and Conditions of Business of Wipfelglück Baumhaushotel GbR

The GTC is an integral part of the contractual relationship between the guest and the accompanying Wipfelglück Baumhaushotel GbR. A booking confirms the recognition of the present GTC.

Service description & prices
The currently valid overnight rates of the Wipfelglück Baumhaushotel can be viewed from the websites and the information brochure and can be requested by telephone. The accommodation price refers to the use of the tree houses, the designated parking spaces and the available public areas. The breakfast is selected per guest, on the invoice separately calculated and listed.

Arrival Departure
The Wipfelglück tree houses can be purchased from 3 pm on the day of arrival. On the day of departure, the tree houses must be vacated by 11 am at the latest. Different arrival and departure times can be agreed in the individual case by telephone or be discussed with the local staff. Further details can be found on the leaflet for arrival at the respective location.

Booking & Payment
Booking requests can be communicated by post, by email, by fax, or by telephone. A tree house must be occupied by at least one adult. After checking the availability on the desired date, a confirmation of booking is made, the creation of which corresponds to the booking acceptance and results in the conclusion of an accommodation contract. At the same time, our guest accepts the terms and conditions of Wipfelglück Baumhaushotel GbR. An invoice for the total amount of the booking will be made and sent a few days after the stay. The invoice amount has to be transferred within 14 days after receipt of invoice. Vouchers are shipped together with an invoice and are valid after complete payment, indicating the voucher number. All payments must be transferred to the account of Wipfelglück Baumhaushotel GbR at Sparkasse Miltenberg-Obernburg IBAN DE 18 7965 0000 0501 2938 98 BIC BYLADEM1MIL.

Important regulations
In the case of an official storm warning before a heavy storm, it is caused that the tree houses are evacuated. We will try to inform our guests as soon as we receive such a message. Depending on the weather conditions, the guests of the Wipfelglück Baumhaushotel will be accommodated in another hostel or a free transfer to a new date will be offered. In the case of non-compliance with our instructions, the use of the tree houses during heavy storms is at your own risk.

Transfer & Cancellation
A change request is to be reported by the guest as soon as possible by telephone, or in writing. A change of reservation / cancellation is free of charge, if it takes place no later than 21 days before the planned arrival. The free cancellation (no later than 21 days before arrival) must always be accompanied by a change of reservation. Cancellations made within 21 days prior to arrival will be charged 80% of the price. Should the house be rented in the meantime, no cancellation charges will apply. In the event of non-attendance of the guests, the full accommodation costs + food will be charged or retained.
We recommend you to take out a travel cancellation insurance.

Liability
As a guest of the Wipfelglück Baumhaushotel there is the obligation to treat the facility and the entire estate recklessly and carefully. This applies to the tree houses themselves, for the interior furnishings and equipment, but also for the surrounding forest, where various animals and plants are housed. More details are given in the tree house arrangement in each tree house. Wipfelglück Baumhaushotel GbR is neither liable for personal injury, nor for the property of the guests or accidents. There are special dangers associated with staying in the forest. These include, for example, astusion or smoothness due to moist foliage. Guests of the Baumhaushotels are encouraged to behave accordingly. Parents are responsible for their children. Unreasonable contamination of our facilities and tree houses, which can not be remedied within the normal scope of cleaning, will be billed after professional cleaning.

Data protection
The Wipfelglück Baumhaushotels GbR takes the protection of provided by the host in the context of the contractual relationship personal information very seriously and ensures a responsible and the provisions of the Bundesdatenschutzgesetzes (BDSG) corresponding handling hereby. The personal data are collected, in particular electronically, processed and used, according to the applicable data protection regulations for the purpose of carrying out the contractual relationship and for the protection of legitimate own business interests. The collected personal data are only transmitted to third parties to the extent that this is necessary or necessary for the execution of the contract, for billing purposes or due to legal requirements. If the guest has consented to the processing or use of his personal data for purposes of advertising, he may revoke this consent at any time with effect for the future against Wipfelglück Baumhaushotel GbR.

Google Analytics
Acquisition of usage data.

This website uses Google Analytics, a web analytics service provided by Google Inc. - Google Analytics uses so-called "cookies." These are text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymization is active on this website. This means that your IP address will be truncated by Google within the member states of the European Union and in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and then shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; However, please be aware that if you do this you may not be able to use the full functionality of this website. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of such data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=d


Wipfelglück on Facebook
We also have a social media presence on Facebook: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
We have no control over what data is collected and how it is used by the provider. It is also possible that the service providers try to save cookies on the computer used. Please refer to the privacy policy of Facebook at http://de.facebook.com/policy.php. see which specific data is collected here and how it is used.

We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. For more information, see the Facebook Privacy Policy at http://de.facebook.com/policy.php.

We receive statistics on "Facebook Insight" with anonymized data of visitors to our Facebook page. These surveys contain data on gender, age, country, city and device used. These data can not be assigned to specific persons. A combination of this data with other data sources is not made by us.

This imprint also applies to the Facebook page https://www.facebook.com/wipfelglueck/

Final provisions
The court of jurisdiction for all disputes arising from contractual relations between the guest and the Wipfelglück Baumhaushotel GbR is, according to the place of business of Wipfelglück Baumhaushotel GbR, the Obernburg District Court.

PDF-Download
Imprint Terms And Conditions Privacy Protection